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Return & Refund Policy

1. All purchase are final

 

2. Reason to return: -

2.1 Defective product:

Customer may return the item(s) to us for exchange only. Refund is not allowed. All exchange of products shall be subject to stocks availability.

2.2 Wrong item (s) delivered:

If any product which was not included in the Customer's Order is delivered to the Customer, CALICE will either collect the Product from the Customer or request the customer to return it.  

 

3. We will not entertain exchange for below reasons: -

3.1 Colors / Designs are different from the website  

3.2 Customer do not like the Designs / Material

 

4. The Product shall be returned in original condition (unworn, unwashed, unaltered, unironed condition – with all tags attached, if any) and packaging. If the goods/products have been used or damaged by the customer, CALICE has the rights to refuse for an exchange.

 

5. Sale and markdown items are also non-returnable, non-exchangeable and non-refundable.

 

6. The return of a product by a customer does not automatically warrant for an exchange. CALICE will inspect the returned products upon receipt. If the conditions in Item No. 4 of this Return and Refund Policy have been fulfilled, the exchange will be made to the customer within 30 working days after the confirmation. 

 

7. Returns must be shipped within seven (7) days of receiving your order. CALICE will also not be responsible if your shipment is lost during the return transit. 

 

8. We do reserve the right not to allow the exchange of any products although the condition above is met.

 

9. Please take note that all shipping and handling charges involving returned & exchanged items are borne by customers except wrong item (s).

You may ship the item(s) to:

 

Company name: CALICE (MF Brothers Sdn Bhd)

Address: 6-25-2, Jln Medan Pusat Bandar 8A, Seksyen 9 Bandar Baru Bangi, 43650 Bangi, Selangor

Contact: 03 – 8912 5303

Email: calice.sale@gmail.com